AI for institutions

AI that drafts. People decide.

Every AI feature your staff use in 92health reads, drafts or answers, and a person checks the result before it counts. Here is each one, and the visit it works inside, from check-in to settlement.

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AI features01

Less typing in every room of the clinic.

From the consult room to the pharmacy store, the AI takes the first pass at the paperwork and leaves the decision with your staff.

Consult room

Ambient scribe

The consult is recorded and transcribed, and a SOAP note is drafted from it for the doctor to edit and sign. Mixed-language consults included.

Consult room

Dictation

Speak into any note field, or say a medicine and get one prescription line back: drug, dose, frequency and duration.

Consult room

Patient summary

A returning patient's past notes, medicines and lab results, summarised in the consult sidebar before you begin.

Prescribing

Interaction checks

Once a prescription has two medicines, they are checked against the patient's current medicines, recent prescriptions and conditions, and any warning shows before it is issued.

Ophthalmology

Eye diagnosis suggestions

The exam tables, the note and the history become a suggested diagnosis and plan. The doctor confirms it; nothing is written to the chart on its own.

Certificates

Medical certificates

Tell it what the certificate should say. It fills the fields, asks for anything missing, and the doctor issues it.

Surgery counselling

Counselling summaries

With the patient's consent, the counselling conversation is transcribed and summarised: the package, the amounts and the dates, checked against what was said.

Back office

The AI agent

Ask in plain words for today's collections, the schedule, unpaid bills or stock, and it answers from your own records. Anything it would change waits for a person's approval.

Pharmacy

Supplier invoices read

A photo or PDF of a stockist's invoice fills the goods received form, batch, expiry and rates included, matched to the purchase order for your staff to check.

Eye surgery stores

Lens boxes read

Photograph an IOL box and its power, model, lot, serial and expiry are read off it and checked against its barcode before the lens is received.

Optical labs

Frames and price lists

Frame photos become lens width, bridge and temple measurements, and a scanned supplier price list becomes rate rows, page by page.

Labs

Results in plain words

Each test on a patient's lab report carries a plain-language description in their language. Critical values are never sent to the model.

Physiotherapy

Program write-ups

A phase's goals and sessions become a description the patient can read, with suggested milestones.

Help centre

Help that answers

Ask a question and get an answer drawn from our guides, with a link to each one. The guides read in Indian languages too.

See them on your own cases, in your own workflow.

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The clinical loop02

One visit, six systems, nothing re-typed.

A patient checks in once. Every system downstream reads the same record, so nothing is entered twice and nothing is reconciled by hand at day end.

01

Check in

Token issued at the front desk, or pulled by the patient on their own phone.

02

Consult

The doctor opens a record that already carries labs, medications and history.

03

Ambient note

Ambient capture turns consult audio into a structured SOAP note with ICD-10 codes, ready to sign, even when the consult slides between languages.

04

e-Rx

The signed prescription routes to your counter, or any pharmacy on the network.

05

Dispense

FIFO batch deduction, expiry checks and the Schedule H register, all automatic.

06

Settle

Consult and pharmacy lines land on one invoice, posted straight to the ledger.

Surfaces03

The screens your staff live in.

The surfaces a working day passes through, drawn to structure rather than pixel detail.

Ambient consult workspace

Doctor

Ambient transcript on the left, the drafted note on the right. The doctor edits and signs. Nothing is typed from scratch.

Clinical speech to text

Consult room

Tuned for the consult room: drug names, doses and investigation shorthand land as written, and a sentence that moves between English, Hindi and Tamil still comes out structured.

Token queue

Front desk

Live position across every doctor and department, with wait estimates the patient can watch on their own phone.

Counter billing

Pharmacy

Barcode in, batch picked by expiry, GST applied, bill raised. Three keystrokes on a routine sale.

Day-end ledger

Back office

Every consult, dispense and settlement posts to a double-entry ledger. The day closes itself.

Schematic. Layouts are simplified, and every name, number and result shown is invented.

Agents04
Institutional agents

Ambient ends at the consult. Agents keep going.

Ambient documentation writes the note while you talk, and every serious platform now does it, ours included. What none of them hold is a model of the institution those consults happen inside. Institutional agents do.

Not one assistant. A fleet of narrow agents, each with its own scope, its own wake condition and its own measure of success. Narrow is the point: an agent that watches one thing can be audited on it.

Scientific

Practise to the evidence, consistently.

Guideline variance

Diagnosis to order-set adherence, by service line and roster.

Order-set adherence drifts outside the service line’s band.

Stewardship

Antimicrobial and formulary use against your declared policy.

Restricted-class starts outrun their cultures.

Outcome variance

Complication and readmission spread, adjusted for cohort.

One list’s complication rate leaves the cohort band.

Coding integrity

ICD-10 completeness and specificity before the claim.

Unspecified codes cluster before claims go out.

Operational

Find the time, stock and money leaking.

Flow

Queues, wait percentiles, bed turnover, theatre utilisation.

A queue’s p90 wait breaches its weekday band.

Supply

Stock-outs ahead, expiry exposure, PO lead against consumption.

Projected cover days cross the reorder horizon.

Roster

Staffing against realised demand, by hour and by day.

Arrival peaks and staffing stop lining up.

Revenue integrity

Documented work against raised charges, before day end.

Documented work is missing from the day’s invoices.

Quality of service

Know what being your patient feels like.

Wait experience

Promised wait against actual, re-queues and no-shows.

The promised-to-actual gap widens beyond the band.

Communication latency

Result available to patient informed, against policy.

A critical result outlives the declared inform window.

Follow-through

Reviews booked before discharge, and kept after it.

Discharges leave without their review booked.

Discharge clarity

Medication changes and instructions a patient can act on.

Summaries ship without a medication-change section.

Back office

Books that stay closed, filings that stay ready.

Reconciliation

Gateway settlements and counter cash against the posted ledger.

A settlement lands that the ledger cannot explain.

Filings

GST returns and TDS against the trial balance, every window.

A filing window opens and the export does not tie out.

Receivables

Invoice aging, insurer claims and advances, by payer.

An aging bucket swells past its usual share.

Registers

Drug licenses, Schedule H entries and consent artefacts.

A license or register entry nears expiry unrenewed.

Extends by designWhen a new corner of the institution comes online, an agent arrives with it, built narrow like the rest: one scope, one wake condition, one measure.
How it behaves05

A person checks everything that counts.

Drafts, not decisionsNotes, summaries and certificates arrive as drafts. A person reads, edits and signs them.
Approval before any changeThe AI agent reads freely. Anything it would change waits for a person to approve it.
Read, then checkedInvoices, lens boxes and price lists fill a form for staff to check. Nothing is saved until they do.
Built from the recordWhat a patient reads about their own visit is written from the record, and the model only translates it.
Next step

See it on your own workflow.

Forty minutes on your real cases. We will show the note being drafted, the queue moving and the e-Rx billed.

Here for yourself rather than an institution? See AI for individuals

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